pjfun Frequently Asked Questions

Creating a pjfun account takes about two minutes. Click the Register button on the homepage, enter your full name, date of birth, Philippine mobile number or email address, and choose a username and password. You must be at least 21 years old to register. Once your account is created, you can log in immediately and start exploring the platform. Full KYC verification is required before your first withdrawal is processed.

pjfun accepts any government-issued Philippine ID for KYC verification: SSS ID, PhilHealth ID, Philippine Passport, Driver's License, UMID Card, or Voter's ID. You'll need to submit clear front-and-back photos of your chosen ID, plus a selfie for facial match confirmation. Most KYC verifications are reviewed within 24 hours on business days. You won't be able to process your first withdrawal until KYC is complete.

No. pjfun strictly enforces a one-account-per-person policy. Creating multiple accounts — whether using the same name, different names, or different devices — is a violation of pjfun's Terms and Conditions. Duplicate accounts are detected through technical and behavioral monitoring. If multiple accounts are found, they will all be closed and winnings voided. If you've accidentally created two accounts, contact support immediately to consolidate them.

On the pjfun login page, click the "Forgot Password" link and enter the mobile number or email address registered to your account. You'll receive a one-time reset code via SMS or email. Enter the code, then set a new password. If you no longer have access to your registered contact details, reach out to pjfun's 24/7 live chat support with your KYC documents to verify your identity and recover account access.

You can request account closure by contacting pjfun's live chat support team at any time. Before the account is closed, your real money balance will be withdrawn to your verified payment method (GCash, Maya, or bank account). Make sure there are no active bonus wagering requirements on your balance before requesting closure, as active bonuses may be forfeited upon account closure. Account closure requests are typically processed within one business day.

Log in to your pjfun account, go to the Deposit section, and select GCash as your payment method. Enter the amount you want to deposit (minimum ₱100), and you'll be directed to authenticate the payment through your GCash app. Once you confirm the transaction in GCash, the funds appear in your pjfun balance within seconds under normal conditions. Make sure you're using a GCash account registered in your own name — third-party accounts are not accepted.

The standard minimum deposit on pjfun is ₱100 for most payment methods including GCash and Maya. Some bank transfer channels may have a slightly higher minimum — check the deposit page for the specific minimum for your chosen method. There is no maximum deposit limit for standard verified accounts, though accounts with enhanced due diligence requirements may have temporary limits in place during the verification review period.

GCash withdrawals on pjfun are typically processed within 15 minutes under normal operating conditions. This applies to verified accounts with no active compliance holds. During peak periods or when additional AML verification is triggered, processing may take up to a few hours. Maya (PayMaya) withdrawals are similarly fast. Bank transfer withdrawals to BPI, BDO, or UnionBank generally take up to one business day to reflect in your account.

The minimum withdrawal on pjfun is ₱200 for all payment methods. There is no maximum single withdrawal amount for fully verified accounts. Withdrawals can only be sent to a payment account registered in your verified name — you cannot withdraw to a GCash or bank account belonging to another person. If your GCash number isn't matching your verified name on file, contact support to update your payment details before requesting a withdrawal.

pjfun does not charge platform fees on deposits or withdrawals. However, your payment provider — GCash, Maya, or your bank — may apply their own standard transaction fees, which are outside pjfun's control. USDT TRC20 transactions may involve network gas fees charged by the blockchain. For bank transfers, check with BPI, BDO, or UnionBank for their standard interbank transfer fee schedule, as these vary by account type and transaction size.

Yes. pjfun accepts deposits via 7-Eleven Cliqq over-the-counter and through Coins.ph. For 7-Eleven Cliqq, select the option in the deposit menu, generate a payment code, then pay at any 7-Eleven branch in the Philippines — useful if you prefer not to use online banking. Coins.ph deposits work similarly to GCash and reflect in your pjfun account after the provider confirms the transaction. USDT TRC20 is also accepted for crypto users.

pjfun features a large selection of JILI Gaming slots — one of the most popular game providers among Filipino players. Popular titles include Fortune Gems, Super Ace, Boxing King, Golden Empire, Money Coming, and Crazy 777. The game lobby is regularly updated with new JILI releases. All JILI games on pjfun use certified RNG technology, meaning every spin outcome is statistically independent and not influenced by previous results or account history.

Yes. pjfun is fully optimized for mobile play on both Android and iPhone. The platform runs directly in your mobile browser — Chrome on Android and Safari on iPhone both work well — with no app download required. The game lobby, deposit and withdrawal functions, live chat support, and account settings are all accessible from mobile. For the best experience, use a stable Wi-Fi or mobile data connection (Smart, Globe, or DITO all work with pjfun).

All games on pjfun use independently certified Random Number Generator (RNG) technology provided by licensed game developers including JILI Gaming, Pragmatic Play, and PG Soft. RNG certification is performed by third-party testing labs to verify that game outcomes are statistically random and unpredictable. The published RTP (Return to Player) percentage for each game reflects a long-term statistical average — it does not mean you'll win that percentage back in any individual session.

Yes. pjfun's live casino section features real human dealers streamed in real time, covering baccarat, blackjack, roulette, sic bo, and game show-style titles. Filipino players particularly enjoy live baccarat, which is available across multiple lobby variants with different betting limits. Live dealer tables are available around the clock. To access live casino, your account must be funded — all the same deposit methods (GCash, Maya, bank transfer) apply.

Yes. pjfun's sports betting section covers PBA (Philippine Basketball Association), NBA, and a wide range of international leagues. You can place pre-match bets and, on selected games, live in-play bets as the action happens. Other popular markets for Filipino sports fans on pjfun include UFC, boxing (including Filipino boxing events), football, and volleyball. All sports bets are settled in PHP and credited directly to your pjfun balance.

pjfun offers a welcome bonus for newly registered Filipino players on their first deposit. The specific bonus amount, match percentage, and eligible games are shown on the promotions page at the time of your registration. Welcome bonus funds are credited as bonus balance and are subject to wagering requirements — meaning you need to bet a specified multiple of the bonus amount before any winnings from it can be withdrawn as real money. Check the current terms on the promotions page.

Wagering requirements (also called playthrough requirements) specify how many times you must bet a bonus amount before converting winnings to withdrawable real money. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets using that bonus before the resulting winnings are unlocked. Each promotion's specific wagering requirement, valid games, and expiry period are listed in the individual bonus terms on pjfun's promotions page.

Yes. All pjfun bonuses and promotions have an expiry date or validity window, which is specified in the individual bonus terms. Bonus balance that has not been used, and wagering requirements that have not been completed, by the expiry date are automatically forfeited. The countdown typically starts from the date the bonus is credited to your account. pjfun sends reminder notifications before bonuses expire so you have the chance to use them in time.

pjfun has a loyalty program that rewards regular Filipino players with points earned on real money wagers. Accumulated points can be redeemed for bonus credits, free spins, cashback offers, and other rewards. Higher activity levels unlock VIP tiers with enhanced benefits including higher withdrawal limits, dedicated account managers, and exclusive promotions. The current loyalty program structure, point earn rates, and redemption details are available on the promotions page within your pjfun account.

pjfun operates in alignment with Philippine gaming regulations overseen by PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for licensing and regulating gaming operations in the Philippines. pjfun implements the player protection, KYC, AML, and responsible gaming standards mandated by PAGCOR. Filipino players can engage with pjfun knowing it operates within the Philippine legal and regulatory framework governing online gaming platforms.

The minimum age to register and play on pjfun is 21 years old, in compliance with PAGCOR regulations and Philippine law. This is not a self-declaration — pjfun enforces the age requirement through mandatory identity verification using government-issued Philippine IDs before processing any withdrawal. Accounts found to be held by individuals under 21 are immediately closed, all transactions are voided, and the matter is handled in accordance with applicable Philippine gaming regulations.

You can activate self-exclusion at any time by contacting pjfun's 24/7 live chat support or through the Responsible Gaming section in your account settings. Self-exclusion closes your account immediately for the period you choose — from 6 months up to permanent exclusion. Your real money balance is withdrawn to your verified payment account upon activation. Self-exclusion cannot be reversed during the active exclusion window. All marketing communications are stopped immediately when self-exclusion is activated.

Yes. pjfun's responsible gaming tools include daily, weekly, and monthly deposit limits, as well as loss limits that automatically pause wagering once you reach your chosen threshold. These are accessible from the Responsible Gaming section in your account settings. Reductions to existing limits take effect immediately. Increases require a 24-hour waiting period before they activate — a deliberate design choice to prevent impulsive limit increases during a losing session.

If gambling is causing financial stress, relationship problems, or personal distress, please reach out for help right away. Contact pjfun's 24/7 support team to activate self-exclusion or a cooling-off period immediately — no judgment, no paperwork, just instant action. For professional support in the Philippines, the National Center for Mental Health (NCMH) provides mental health services including help for behavioral addictions. Gamblers Anonymous Philippines offers free peer support groups in Metro Manila and other major cities.